Asake Eunice Lola

Managed high-volume inquiries, handling up to 100 customer inquiries daily via phone, email, and live chat for B2B and e-commerce clients, ensuring rapid resolution.

Provided comprehensive administrative and operational support to multiple teams, streamlining scheduling, data entry, and document updates to improve cross-functional efficiency.

Analyzed user feedback to identify recurring issues, collaborating with technical and operations teams to optimize workflows and reduce support escalations.

Utilized Zendesk to meticulously track tickets, document resolutions, and maintain a highly accurate knowledge base, improving self-service capabilities.

Processed client information and documented call notes with precision in CRM, enhancing data accuracy for future reference and improving client relationship management.

Handled high-volume customer inquiries across chat, email, and phone platforms, resolving complex product and service-related issues for tech-enabled users.

Utilized CRM tools including Zendesk, Salesforce, and Freshdesk to efficiently manage customer tickets and track resolution metrics, enhancing operational oversight.

Delivered high-quality support in a fast-paced environment, prioritizing urgent B2B inquiries to ensure critical business continuity and client satisfaction.

Provided comprehensive technical support, managing account recovery, subscription assistance, and billing issue resolution to ensure seamless user experience.

Consistently maintained over 90% Customer Satisfaction (CSAT) by employing empathetic communication and providing clear, actionable guidance, recognized as 'Top Agent of the Month' in March 2021.